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A Phil Hall Op-Ed: We are two days into what some media outlets have dubbed as the “seismic shift” in the real estate world – specifically, the practice changes that were part of the National Association of Realtors’ (NAR) $418 million settlement in the Sitzer/Burnett case.

From an empirical viewpoint, it doesn’t appear that the real estate profession has imploded in the two days since the settlement’s Aug. 17 date went into effect. Nor does it appear that home prices have magically dropped over the weekend, despite the insistence of some media observers that changes to the commission structure would somehow inspire sellers to cut thousands of dollars from their asking prices. Even President Biden bought into that fiction, at one point babbling that high home prices were caused by elevated real estate agent commissions.

If anything changed – and this change occurred long before Aug. 17 – it is the perception of NAR from both within the industry and the wider economy. The organization was hobbled by a skein of bizarre scandals that were magnified by hostile news coverage – and that situation was further exacerbated by the organization’s abrupt retreat from its defiant declarations to fight the Sitzer-Burnett verdict.

While no one has requested my opinion on how NAR can go forward in the post-Aug. 17 era, I would like to offer three ideas that might fuel the organization out of its current state into a more vibrant and respected standing.

First, NAR’s needs re-establish itself as the voice of the profession. There is a start-up rival called the American Real Estate Association (AREA) that announced the launch of its membership drive last week. AREA is run by Jason Haber, a New York City-based agent with Compass, and Mauricio Umansky, the Los Angeles-based founder of the luxury brokerage The Agency and a celebrity from his appearances on several reality television shows.

Personally, I am skeptical that AREA is going to become a serious rival to NAR – Haber and Umansky are brilliant in calling attention to themselves, but they are putting forth AREA in a conspicuously incomplete state. Whether AREA gets off the ground is anyone’s guess, but NAR can ill afford to have a rival organization run by media-savvy individuals know how to put themselves in the spotlight as the thought leaders of their industry.

Second, NAR needs to listen to its members and respond to their concerns and needs. If you read the comments section on this website’s articles related to NAR, you will find a surplus number of real estate professionals who are angry over how the organization operates. And, quite frankly, some of these comments are truly jolting. The organization should conduct a long-overdue conversation with its members where it will listen and respond in accordance with their needs.

Third, NAR needs to prioritize what is truly important to the profession. In today’s announcement that interim CEO Nykia Wright was named the permanent chief executive, the organization emphasized how Wright was “guiding the implementation of NAR’s Culture Transformation Commission … which was established to identify and break down impediments to being an inclusive, welcoming and respectful organization for all individuals and to ensure that the association meets the evolving needs of members well into the future.”

To be blunt, a “Culture Transformation Commission” is not the priority initiative that the real estate profession needs. If anything, NAR should have leadership that is going to speak out clearly and forcefully in favor of the profession and its importance in both the housing market and the wider economy. This has not been apparent lately, especially in the wake of the Biden-Harris administration’s hostility to realtors. (Seriously, why is Merrick Garland’s Justice Department trying to void its 2020 commission investigation settlement with NAR?)

NAR’s future will be difficult if it doesn’t respond to the problems that it now faces. The ball, according to the old tennis cliché, is in NAR’s court – let’s see what they do with it.

Booking.com

Phil Hall is editor of Weekly Real Estate News. He can be reached at [email protected].

 

 

 

 

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