Survey: Staff retention tops list of 2021 lender concerns

Source: Scotsman Guide — 

New data from The Mortgage Collaborative (TMC) revealed that personnel retention tops the concerns of mortgage lenders in 2021.

According to the organization’s inaugural “The Pulse of the Mortgage Industry” survey, retention of current staff was the industry’s top-ranked concern, with 48.7% of respondents flagging the issue as being of “critical importance” and 39.5% classifying it as “very important.”