We live in an age where instant gratification has become the norm rather than the exception. With the click of a button, we can access information, purchase items, and even watch entire seasons of TV shows without waiting. Social media platforms, online shopping, and...
I’ll never forget the moment a close friend proudly showed me pictures of their newly purchased home. As I congratulated them, they casually mentioned how helpful their loan officer had been. My stomach sank. It wasn’t that they’d worked with another loan officer—it...
Consumers are becoming less happy with their mortgage lenders, according to the JD Power 2024 U.S. Mortgage Origination Satisfaction Study. Overall customer satisfaction with mortgage lenders was rated at a 727 level on a 1,000-point scale, down three points from one...
Tech Trends:Â Last week I talked about how Plunk is delivering a technology solution that will get every real estate professional more visibility into every property across this country. This is a huge problem that technology can solve. Plunk, for one, has stepped up...
The combination of elevated mortgage rates and an inflation-heavy economy has created a financial strain and growing unhappiness with customer service among mortgage servicing customers, according to the J.D. Power 2023 U.S. Mortgage Servicer Satisfaction Study. This...
Howard Amster Discloses 9% Stake in Redwood Trust as Sale Pressure Builds
