UWM Replaces InTouch With ChatUWM Mobile App and AI Voice Assistant

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United Wholesale Mortgage has replaced its InTouch mobile app with a new ChatUWM mobile experience, extending the wholesale lender’s artificial-intelligence platform to brokers’ phones and adding voice access to pipeline information.

UWM announced the app Thursday, saying brokers and loan originators can speak questions to an AI voice assistant instead of manually searching for information. The system can answer questions about a broker’s pipeline, loan status, guidelines and other mortgage information.

One example offered by UWM is asking which loans have rate locks expiring within the next three days. The company said the assistant can also provide pipeline insights and loan updates.

For brokers already using InTouch, the transition does not require downloading a separate app. UWM said existing users can update InTouch to access the new ChatUWM version.

ChatUWM moves from desktop tool to mobile workflow

The mobile launch extends a platform UWM has been expanding throughout 2026. In August, the lender reworked ChatUWM into a broader AI workspace designed to answer mortgage questions, work with uploaded documents and support other broker tasks.

Thursday’s release adds a different element: access to broker-specific business information through a spoken interface. That can matter in a sales business where originators routinely work away from a desk and need to check a file, a lock or a guideline while speaking with borrowers and referral partners.

The distinction is also important from a technology standpoint. UWM is not describing the new app merely as a general mortgage chatbot. The value it is promoting comes from connecting conversational AI with information brokers already use to manage active loans.

Another UWM technology rollout

The launch follows a series of product and technology changes at the Pontiac, Michigan-based lender. Earlier this month, UWM expanded financing for eligible non-warrantable condominium projects and introduced an address-based eligibility tool. WRE News reported on that rollout when it was announced.

UWM has also been expanding its use of alternative credit scoring. The lender recently said roughly one in four borrowers in its pipeline was receiving a more advantageous result with VantageScore 4.0, while cautioning that the company-level result should not be treated as an industry-wide finding.

The company’s latest mobile release does not establish how frequently brokers will use the voice interface or whether it will materially reduce the time required to manage active files. UWM did not provide adoption figures or performance data for the new app in Thursday’s announcement.

What the release does establish is the direction of the lender’s broker technology: moving information that previously required navigation and searching into a conversational interface that can be accessed from a phone.

For mortgage brokers, the practical test will be straightforward. If the app can reliably surface time-sensitive pipeline information—particularly expiring locks, loan updates and guideline answers—without forcing an originator back into a desktop workflow, the voice layer becomes more than a convenience feature. It becomes another way to manage active production while away from the office.