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This article was produced in partnership with Axess Law Professional Corporation.

Desmond Devoy, of Canadian Mortgage Professional, sat down with Lena Koke, chief executive officer, Axess Law Professional Corporation, to find out how she is turning the real estate transaction model on its head with a more client-focussed, tech-first approach.

 

What was once considered impossible is now possible.

What was once improbable is now a regular occurrence and becoming mundane.

“Changes that probably should have been made years ago,” were suddenly brought into being because of the pandemic, said Lena Koke (pictured), chief executive officer for Axess Law Professional Corporation in Toronto. “Pre-COVID we had been lobbying the provincial government for a couple of years for virtual closings, virtual signups. I would say that this government actually has been very open to change. Things take time.”

Her company started building software a few years ago to ensure that client communication was streamlined, frequent and proactive, and transactions were closed with short turnaround times. Fully virtual closings were still prohibited and “we had anticipated it would take a couple of more years for the government to hopefully push through the changes we needed and everyone wanted. But then, all of a sudden, COVID comes and the impossible is suddenly possible.”

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With the pandemic came new emergency powers from the province that “suddenly allowed us to do all these things that were commonplace in other professions, such as virtually signing documents…all of a sudden, these ambitions we had, which were previously blocked by various rules and pieces of legislation, were well within reach.”

As with any industry, communication is key, and technology can make it easier for everyone to literally and figuratively be on the same virtual page.

 

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