Luxury Presence, a national growth marketing and technology platform for real estate agents, teams, and brokers, announced it has hired SaaS startup veteran Carla Nichols as Chief Customer Officer.
“Carla’s deep SaaS experience, customer-centric focus, leadership skills, and innovator mindset make her the perfect choice to lead this charge for Luxury Presence,” said Malte Kramer, founder of Luxury Presence. “Delivering an above-and-beyond customer experience is our priority, and we’re thrilled to have her on board.”
Nichols brings over 20 years of experience working with SaaS start-ups and scaling customer success teams, including onboarding, professional services, customer support, success, and training. She started her career as a management consultant helping Fortune 500 and Global 2000 clients transform and scale customer-facing operations. She has held leadership positions running global service and support in high-tech and biotech start-ups.
“I’m honored to oversee our relationship with clients and to drive efforts that elevate their experiences at each touchpoint across their journey with Luxury Presence,” said Nichols. “I am passionate about advocating for customers to ensure they derive ongoing value from our solutions.”