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Source:KSL — 

HOOPER, Utah — Interest rates are still near record low levels, and that has many homeowners considering a mortgage do-over by refinancing. But when a Hooper woman tried to swap out her old home loan with a new one so she could tap into her home’s equity, she found herself stuck — so stuck, she called the KSL Investigators for help.

Judi Morris has been trying to refinance her home. She has dotted all the I’s and crossed all the T’s on the paperwork to take money out of her home. But she has not received any money.

“They told me it would be 10 days and I would have the cash in hand,” Morris told KSL. “And it’s been over two months and they’re still giving me a hard time.”