For the second time in five months, Rocket Mortgage, a division of Rocket Companies (NYSE: RKT), is being sued because of overly aggressive telemarketing outreach.
The National Law Review reported a class action lawsuit was brought by Kellie Deits, an Arizona resident who claimed Detroit-headquartered Rocket Mortgage bombarded her with unwanted robocalls. Despite her request not to be contacted, Deits said the company called her at least 27 more times over the next 10 days. All of the calls came from the same number where she asked the caller to cease communications.
The lawsuit seeks unspecified damages on behalf of “hundreds” of other consumers who were allegedly on the receiving end of the company’s telemarketing overkill, a violation of the Telephone Consumer Protection Act.
Last June, a similar class action lawsuit was filed against Rocket in California – the consumers in that lawsuit said they registered their phone numbers with the National Do Not Call Registry and who never gave Rocket their contact data.
My most sincere gratitude towards Kellie Deits for stepping forward.
There should be more regulations against aggressive telemarketing outreach.
Robot calls are a horrible invasion of our privacy.
As a small business owner I have to answer my phone all the time since I never know if a client is calling. It’s incredibly frustrating having to deal with constant interruptions. Specially from a robot. Why is it that their employees’ time is so important that they can at least have a human calling? What about the time of the general public who is constantly being interrupted from their meals, their sleep, their showers, and every aspect of their lives?
Yes
I had the same problem with my house in Florida. I opted out of harassment and so many calls
We realtors know how important every call is, even those not in our contact list. That is why my automatic response is, ” Not available now, please leave a message”. This is understood by all serious callers. Within minutes, their call is returned. Meanwhile, I have my freedom and do not miss any business, !!
My complaint added to those above is the number of calls I get from numbers I recognize. Over the past week I have received calls from my office work phone. Of course I answer but it is another invasion from telemarketers. When can this nonsense stop?