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Hundreds of victims of the Los Angeles County wildfires may not be receiving refund checks or tax relief because their mailing addresses no longer exist.

KTLA reports the Los Angeles County Assessor’s Office is trying to get in touch with residents whose properties were destroyed, thus preventing them from receiving mail delivery at their former homes. Properties that were damaged in the wildfires are considered to have lower valuations, thus enabling the owners to receive either lower tax bills or tax refunds.

“Getting relief into the hands of wildfire victims is a top priority for our Office,” said County Assessor Jeff Prang. “But we need their help in updating contact information so that relief can reach them without delay.”

Because the documents from the Assessor’s Office are sent by mail, homeowners are being told that updating their current mailing address will not impact the valuation of the damaged properties.

“We understand how devastating these fires have been, and we are committed to making sure impacted property owners receive the support they’re entitled to,” Prang added.